Occupation Profile

Industries Employing

Computer User Support Specialists

(SOC Code : 15-1151)

in San Luis Obispo County

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes “Network and Computer Systems Administrators” (15-1142).

Employers are usually looking for candidates with a Associate degree .

San Luis Obispo County is the same as San Luis Obispo-Paso Robles-Arroyo Grande MSA.

Occupational Wages

[Top]

Wages for this occupation in San Luis Obispo County are not available.

View Wages for All Areas About Wages

Occupational Projections of Employment (also called "Outlook" or "Demand")

[Top]

Area	Estimated Year-Projected Year	Employment		Employment Change		Total Job Openings
		Estimated	Projected	Number	Percent
San Luis Obispo County	2018 - 2028	360	490	130	36.1	480

View Projections for All Areas About Projections

Job Openings from JobCentral National Labor Exchange

[Top]

Enter a Zip Code Find a Zip code in San Luis Obispo County

Within miles of Zip Code.

Industries Employing This Occupation (click on Industry Title to View Employers List)

[Top]

Industry Title

Number of Employers in San Luis Obispo County

Percent of Total
Employment for Occupation in State of California

Computer Systems Design and Relate

22.4%

Management of Companies and Enterpri

4.9%

Private Elementary and Secondary

126

4.9%

Private Colleges, Universities, an

4.8%

Management, Scientific, and Tech

212

4.0%

Employment Services

3.6%

Professional and Commercial Equi

3.6%

General Medical and Surgical Hos

1.9%

Wired Telecommunications Carriers

1.6%

Private Junior Colleges

1.3%

Accounting, Tax Preparation, Boo

159

1.3%

Scientific Research and Developm

1.3%

Business Support Services

1.3%

Legal Services

353

1.3%

Data Processing and Related Services

1.2%

Architectural, Engineering, and Re

254

1.1%

Electronic Markets and Agents/Brokers

1.1%

Offices of Physicians

469

1.0%

About Staffing Patterns

Data for Training Programs not available.

About Training & Apprenticeships

About This Occupation (from O*NET - The Occupation Information Network)

[Top]

Top Tasks (Specific duties and responsibilities of this job.)

Oversee the daily performance of computer systems.

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Enter commands and observe system functioning to verify correct operations and detect errors.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Refer major hardware or software problems or defective products to vendors or technicians for service.

Develop training materials and procedures, or train users in the proper use of hardware or software.

Confer with staff, users, and management to establish requirements for new systems or modifications.

More Tasks for Computer User Support Specialists

Top Skills used in this Job

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Time Management - Managing one`s own time and the time of others.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Instructing - Teaching others how to do something.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

More Skills for Computer User Support Specialists

Top Abilities (Attributes of the person that influence performance in this job.)

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Written Comprehension - The ability to read and understand information and ideas presented in writing.

More Abilities for Computer User Support Specialists

Top Work Values (Aspects of this job that create satisfaction.)

Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.

Working Conditions - Occupations that satisfy this work value offer job security and good working conditions.

More WorkValues for Computer User Support Specialists

Top Interests (The types of activities someone in this job would like.)

Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Investigative - Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

More Interests for Computer User Support Specialists

Alternate Titles

Computer Specialists; Computer Support Specialists; Computer Technicians; Help Desk Analysts; Help Desk Technicians; Information Technology (IT) Specialists; and Support Specialists